BIP TBUI Report Times Out with SBL-EAI-04115: Cannot connect to the server (Doc ID 2073720.1)

Last updated on AUGUST 01, 2017

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14 [IP2014] version, Reports

When attempting to run TBUI report, the following Error message appears in XMLPReportServer log.

ERROR
-----------------------
SBL-EAI-04115: Cannot connect to the server

or

SBL-EAI-04116: HTTP Internet Exception during 'Data Send': 'The connection with the server was reset', code: '12031'

STEPS
-----------------------
The issue can be reproduced at will with the following steps on High Interactivity Client:

• Both Task & Integration Object of the report refer to the same Business Object.
• TBUI View is added in ‘Administration - Application’ --> ‘Views’ in Siebel Client(HI).
• Associate the TBUI view with the report through ‘Administration - BI Publisher Reports’ / ‘View Association’ view in Siebel Client.
• Invoke the TBUI and run the Report from the view associated for Reports.



Cause

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