Open UI: Browser Tab and Toggle CTI Toolbar icon Blinks Endlessly (Doc ID 2074580.1)

Last updated on NOVEMBER 19, 2015

Applies to:

Siebel CTI - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

The Toggle button for CTI toolbar blinks endlessly even after the call is disconnected by the customer.

The issue can be noticed with the following steps:

On Siebel 8.1.1.11 (IP2013) Open UI

1)  Log in to Siebel Call Center application (Open UI) with CTI toolbar enabled
2)  Click on Toggle CTI Toolbar icon to make  the CTI Toolbar visible (if it is hidden)
3)  Set agent to ready
4)  Again Click on Toggle CTI Toolbar icon to hide CTI toolbar
5)  Make a call to the CTI agent connected
6)  Hang without answering
7)  Browser tab and toggle CTI toolbar blinks endlessly
8)  Click anywhere on the application to stop endless blinking of Browser tab
9)  Browser tab blinking stops but the toggle CTI toolbar icon blinks endlessly
10) Click on the toggle CTI toolbar button to stop the blinking

 

On Siebel 15.2 (IP2014) Open UI

1)  Log in to CTI toolbar
2)  Click on the Toggle button to make the Communication Panel visible
3)  Set agent to ready
4)  Click on the Toggle button to hide the Communication Panel
5)  Make a call to the CTI agent connected
6)  Hang without answering
7)  Browser tab and toggle CTI toolbar blinks endlessly
8)  Click anywhere on the application to stop endless blinking of Browser tab

 

Cause

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