Dispatch Board Tooltip Not Displayed In Siebel 8.1.1.14 PS6 HI (Doc ID 2074974.1)

Last updated on DECEMBER 08, 2015

Applies to:

Siebel Field Service - Version 8.1.1.14.6 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.6 [IP2014] version, Field Service

Dispatch board tool tip doesnt come up in HI.

All the xtooltip user properties are present in Applet and BS user properties are also present.
We found Bug 20778521 mentioning that it is fixed in 8.1.1.14 PS 8.It is not working even in 8.1.1.14 PS8

ACTUAL BEHAVIOR
---------------
Dispatch board tool tip doesnt come up in HI.

EXPECTED BEHAVIOR
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Dispatch board tool tip should come up in HI.

STEPS
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The issue can be reproduced at will with the following steps:
1.Navigate to Dispatch board
2.Place cursor on a scheduled activity in dispatch board
3.There is no tool tip displayed on activity details...

BUSINESS IMPACT
-----------------------
The issue has the following business impact:

The impact of the issue for your implementation/customer/users. From a functionality point of view what does it break and what does that mean for users day to day work: see above

Cause

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