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Clear cache on responsibility screen (Doc ID 2075198.1)

Last updated on JANUARY 25, 2020

Applies to:

Siebel CRM - Version 15.3 [IP2015] and later
Information in this document applies to any platform.


On : 15.3 [IP2015] version, System Admin

When attempting to click the "Clear Cache" button on the Responsibilities screen, the following error occurs.

The invalidation message for cache type 'Responsibility' was not sent.
Please check whether the server component SRBroker is down.(SBL-DAT-00609)

The issue can be reproduced at will with the following steps:
1. Access the Responsibility screen
2. Click the clear button
3. Error occurs


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