Clear cache on responsibility screen

(Doc ID 2075198.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel CRM - Version 15.3 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.3 [IP2015] version, System Admin

When attempting to click the "Clear Cache" button on the Responsibilities screen,
the following error occurs.

ERROR
-----------------------
 The invalidation message for cache type 'Responsibility' was not sent.
 Please check whether the server component SRBroker is down.(SBL-DAT-00609)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Access the Responsibility screen
2. Click the clear button
3. Error occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot clear responsibility cache.

Cause

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