Digital Signature Migration From HI To OpenUI failing

(Doc ID 2075687.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.2.2.14.5 [IP2014] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Customer was trying to migrate digital signature capture from HI to Open UI. The image was not created

EXPECTED BEHAVIOR
-----------------------
 "Signature Migration Service" should migrate the digital signature capture images from HI to Open UI

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run Business Service '"Signature Migration Service"'
2. Error shows as : "Can't read input file!".

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot convert the signatures

Cause

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