Not Able To Register On eLoyalty_enu Portal When Clicking On SELF Getting Error. (Doc ID 2075895.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Loyalty Customer Portal - Version 15.2 [1P2015] and later
Information in this document applies to any platform.

Symptoms

Environment:
-------------------
env.type: prod/dev/test

Siebel version:- 15.2 [1P2015]
Platform:- Windows


Statement of Issue:
-----------------------------
On eLoyalty portal when will click on SELF for registering new member . We are getting below error.
Error -Cannot execute workflow process definition '0V-1IPOGO' because it either does not exist, it is not Active, it has expired, or it was recently updated and re-published using a different Row ID.(SBL-BPR-00158).


Error:
-------
Error -Cannot execute workflow process definition '0V-1IPOGO' because it either does not exist, it is not Active, it has expired, or it was recently updated and re-published using a different Row ID.(SBL-BPR-00158).


Steps:
---------
On eLoyalty_enu portal click on SELF link for registering new member 


Cause

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