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iHelp Applet Loses the Contents When the Applet Collapse or Expand in Open UI (Doc ID 2076472.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Siebel Financial Services CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On :  8.1.1.14 [IP2014] version, Configuration - General

ACTUAL BEHAVIOR  
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In Open UI, the iHelp applet in the homepage will shrink or part of the contents disappears after expanding/collapsing other applets or itself in the home page. Even hiding the iHelp applet and showing it again will not display the full contents.


EXPECTED BEHAVIOR
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The expand/collapse action of the applets in the home page should not influence or cause the iHelp applet to lose it contents. Hiding or showing the iHelp applet should not lose its contents too.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Siebel application in Open UI mode.
2. Go to Clients > Home.
3. Click on the "Expand/Collapse" button of any applets except the "iHelp" applet. Part of the contents of the "iHelp" applet will disappear.

Cause

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