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When Cyrillic Characters are Inserted into Phone Field the Application Hangs (Doc ID 2076586.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Siebel CRM - Version 8.1.1.11.17 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.17 [IP2013] version, Client Functionality

ACTUAL BEHAVIOR
---------------
When Cyrillic characters are inserted into phone field the application hangs

EXPECTED BEHAVIOR
-----------------------
When Cyrillic symbols are inserted in the phone number field the browser should show warning "Can't convert formatted string to its internal representation" and not hang.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Contacts
2. Create new contact
3. Insert "фффффффффф"
4. We can't save and navigate away

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot .

Cause

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In this Document
Symptoms
Cause
Solution


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