Periods In The Time Sheets Not Being Displayed (Doc ID 2077498.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1 [21039] and later
Information in this document applies to any platform.

Symptoms

On : 8.1 [21039] version, Client Functionality


We have defined some new periods in system by navigating to 'Administration – Data' tab and clicked on 'Periods' sub-tab. Later when the users tried to fill the timesheets, they were unable to find those periods.
In addition to that 2 periods already defined in the system got vanished from the timesheet, although they were already submitted and approved. And if the user is trying to record those weeks again, then the system is giving the prompt "The same value for ‘Start’ already exist.”.

Please note that those periods do appear in the database tables of timesheets.

ACTUAL BEHAVIOR
---------------
 2 periods already defined in the system got vanished from the timesheet, although they were already submitted and approved

EXPECTED BEHAVIOR
-----------------------
Period should not be vanished.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Administration – Data
2.Define the periods.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Loss of data after defining and approved.

Cause

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