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HTTP 500 error and Content is not allowed in prolog error from BRM (Doc ID 2078513.1)

Last updated on NOVEMBER 18, 2019

Applies to:

Siebel CRM - Version [21238] and later
Information in this document applies to any platform.


When invoking Web Service in BRM from Siebel workflow, the following error is displayed:

SBL-EAI-04308: Operation 'pcmOpCustModifyProfile' of Web Service '' at port 'BRMCustServices' failed with the following explanation: "javax.xml.rpc.soap.SOAPFaultException: org.xml.sax.SAXParseException: Content is not allowed in prolog.".
SBL-BPR-00162: Error invoking service 'InfranetCUSTWebservices', method 'pcmOpCustModifyProfile' at step 'Post to BRM'.


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