HTTP 500 error and Content is not allowed in prolog error from BRM (Doc ID 2078513.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.7 [21238] and later
Information in this document applies to any platform.

Symptoms

When invoking Web Service in BRM from Siebel workflow, the following error is displayed:

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SBL-EAI-04308: Operation 'pcmOpCustModifyProfile' of Web Service 'http://xxx.xxx.xxx.xxx:8080/infranetwebsvc/services/BRMCustServices.InfranetCUSTWebservicesService' at port 'BRMCustServices' failed with the following explanation: "javax.xml.rpc.soap.SOAPFaultException: org.xml.sax.SAXParseException: Content is not allowed in prolog.".
SBL-BPR-00162: Error invoking service 'InfranetCUSTWebservices', method 'pcmOpCustModifyProfile' at step 'Post to BRM'.
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Cause

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