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OpenUI – How to implement a custom button control on the Persistent Customer Dashboard Applet? (Doc ID 2078891.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Siebel eCommunications - Version 8.1.1.7 [21238] and later
Information in this document applies to any platform.

Symptoms

On :  8.1.1.7 [21238] version, Client Functionality

ACTUAL BEHAVIOR  
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Attempt to configure a new button control on the customer dashboard applet is not working with Open UI.

EXPECTED BEHAVIOR
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Button control should be visible and when clicked it should invoke the customer applet method.

STEPS
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The issue can be reproduced at will with the following steps:

1. Add following HTML tag to the standard CSSAppletDashboard.SWT file

 

BUSINESS IMPACT

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The issue has the following business impact:
Due to this issue, users cannot use a custom button on the customer dashboard applet.

Cause

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