New Button In The MVG Applet Is Not Getting Enabled When We Undorecord Using Server Script In Mobile (Doc ID 2079300.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.9 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.9 [IP2014] version, Configuration - General

ACTUAL BEHAVIOR
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The Behavior is not same as like Desktop Mode. The New Button is not enabled.

EXPECTED BEHAVIOR
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The Behavior should be same as like Desktop Mode. The New Button should be enabled.

STEPS
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The issue can be reproduced at will with the following steps:
1. Customer is using the Mobile Application in siebel version 8.1.1.14.9 [IP2014]
2. Customer Clicks on Edit Record of the Form Applet
3. Now, Edit the dropdown field in "Applet1". ( There is a MVG Field whose New Record gets enabled for few values of dropdown field)
4. There is a custom code in the server script of the "Applet1" which throws a alert Message with 'Ok' and 'Cancel' Button.
5. Now, Click on Cancel Button, The drop-down field value gets undo but the dependent MVG field's new button will still be disabled which holds the user to update the value in the MVG field and not able to save the record in "Applet1".
6. The configuration and coding is same in Desktop Application and the validation and alert message works fine in the Desktop Application.


Cause

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