After install latest AIX 7.1 or AIX 6.1 patches Internet SMTP/IMAP Server driver stop pulling email using Email Response module with IMAP. (Doc ID 2079995.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel High Tech and Manufacturing - Version 8.1 [21039] to 15.5 [IP2015] [Release V8 to V15]
IBM AIX on POWER Systems (64-bit)

Symptoms

When attempting to use JMailClient.jar and mail.jar that came with the Siebel 8.1.1.11 install, email is not getting retrieved.

Just recently, the AIX OS was patched to 6100-09-04-1441, and Siebel is no longer able to connect to the mail sever using the existing JavaMail client.
The following error occurs in Internet SMTP/IMAP Server driver log files:

"
IMAPSMTP[08/24/2015 03:37:09]:DBG:getting message count from email server inbox folder...
Cannot complete operation. JMail client in invalid state!
"

The issue can be reproduced at will with the following steps:
1) Configure Siebel Email Response to use Internet SMTP/IMAP Server driver.
2) Install the latest AIX 7.1 and AIX 6.1 patches on the Siebel Server
3) The Internet SMTP/IMAP Server driver is not able to pull the email from the mail boxes anymore.

The behavior can be observer in AIX 7.1 and AIX 6.1 after install the latest IBM AIX patches such as after going from AIX 7.1 ML 1 to AIX 7.1 ML 3.

When using the JMailClient from AIX comand line such as bellow:

java -Djava.class.path="/vol1/siebel/javamail-1.4.5/mail.jar:/vol1/siebel/15.0/ses/siebsrvr/lib/JMailClient.jar" com/siebel/scomm/emaildriver/JMailClient /u imapuser /p imapuserpass /s imapserver.test.com /o 143 /r imap

It works fine and it is able to connect and see the email in the mail box.

 

 

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms