New Primary Address Is Not Getting Updated Correctly The First Time In CRM (Doc ID 2081662.1)

Last updated on NOVEMBER 24, 2015

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

Adding a new primary address to an account using the inbound webservice SWICustomerParty and its operation SWICustomerPartyInsertOrUpdate which triggers the business service SWI Customer Party Service and its method InsertOrUpdate reverts to the old address after initially setting it to the new

No errors seen in log

A call to the inbound webservice SWICustomerParty and its operation SWICustomerPartyInsertOrUpdate which triggers the business service SWI Customer Party Service and its method InsertOrUpdate. The sequence of calls appear to
1. Create an initial record for the account with a single address which is the primary address.
2. The next call adds a new address to the same account which is iniitally assigned as a primary address but is then overwritten by the original address used when the record was created.

Cause

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