Emails Are Coming Into 'Incoming' Folder And Not Getting Processed Using Non-real Time, error : Trying to open file ...File System Partition Name is empty...Moving local file..... (Doc ID 2082059.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Call Center - Version 7.7.2.13[18394] to 8.2.2.4.9 [IP2013] [Release V7 to V8]
Information in this document applies to any platform.

Symptoms

On : 7.7.2.13[18394] version, Comms Server & Email Response

ACTUAL BEHAVIOR
---------------
email are coming into 'Incoming' folder and then its not getting processed from there

 

CommInbound log:

@0*0*4*0*0*0*16*InternalFileName49*OriginalMessageText_12_12_561D0BD0_4_C3A90FC0.txt8*FilePath81*E:\Siebel\siebsrvr\bin\incoming\OriginalMessageText_12_12_561D0BD0_4_C3A90FC0.txt16*ExternalFileName49*OriginalMessageText_12_12_561D0BD0_4_C3A90FC0.txt13*PartitionName7*atttemp
EMR_Log GenericDebug 5 0 2015-10-13 08:00:34 SourceFile is E:\Siebel\siebsrvr\bin\incoming\OriginalMessageText_12_12_561D0BD0_4_C3A90FC0.txt, Internal File name , CompressFile is and Partition Name is
EMR_Log GenericDebug 5 0 2015-10-13 08:00:34 File System Partition Name is empty
EMR_Log GenericDebug 5 0 2015-10-13 08:00:34 File System Partition Name is set to atttmp
EMR_Log GenericDebug 5 0 2015-10-13 08:00:34 File mode is set to Compress Write
EMR_Log GenericDebug 5 0 2015-10-13 08:00:34 File System Client Stub Initialized
EMR_Log GenericDebug 5 0 2015-10-13 08:00:34 Trying to open file E:\Siebel\siebsrvr\bin\incoming\OriginalMessageText_12_12_561D0BD0_4_C3A90FC0.txt in rb mode
EMR_Log GenericDebug 5 0 2015-10-13 08:00:34 File E:\Siebel\siebsrvr\bin\incoming\OriginalMessageText_12_12_561D0BD0_4_C3A90FC0.txt is opened in rb mode.
EMR_Log GenericDebug 5 0 2015-10-13 08:00:34 Raed File

...

ObjMgrBusServiceLog Error 1 0 2015-10-17 03:49:23 (fsmutilitysvc.cpp (657)) SBL-UIF-00229: Error occurred while opening file 'E:\Siebel\siebsrvr\bin\incoming\OriginalMessageText_21_21_561D0BD0_2_D7442167.txt'.
EMR_Log GenericDebug 5 0 2015-10-17 03:49:23 Exiting method CSSFSMClientUtility::WriteFiles
EMR_Log GenericInfo 3 0 2015-10-17 03:49:23 Moving local file E:\Siebel\siebsrvr\bin\incoming\OriginalMessageText_1C_1C_561D0BD0_2_D756B1B9.txt to the siebel file system partition "atttemp"...
EMR_Log GenericDebug 5 0 2015-10-17 03:49:23 Executing CSSFSMClientUtility::WriteFile.

 

FSMSrvr_25035.log 7.7.2.12 [18393] ENU log:


ServerLog LstnObjInherit 3 0 2015-10-09 11:55:59 Inherited listening object for port 49158
ServerLog LstnObjPrivCreate 3 0 2015-10-09 11:55:59 Created port 49169 for File System Manager
GenericLog GenericError 1 0 2015-10-09 11:57:26 (smimtreq.cpp (457) err=2100140 sys=0) SBL-SMI-00140: Internal: The MT Server has been disabled
GenericLog GenericError 1 0 2015-10-09 11:57:26 (smimtreq.cpp (457) err=2100140 sys=0) SBL-SMI-00140: Internal: The MT Server has been disabled
GenericLog GenericError 1 0 2015-10-09 11:57:26 (smimtreq.cpp (457) err=2100140 sys=0) SBL-SMI-00140: Internal: The MT Server has been disabled
GenericLog GenericError 1 0 2015-10-09 11:57:26 (smimtreq.cpp (457) err=2100140 sys=0) SBL-SMI-00140: Internal: The MT Server has been disabled
GenericLog GenericError 1 0 2015-10-09 11:57:26 (smimtreq.cpp (457) err=2100140 sys=0) SBL-SMI-00140: Internal: The MT Server has been disabled
GenericLog GenericError 1 0 2015-10-09 11:57:26 (smimtreq.cpp (457) err=2100

Communications Inbound Processor
GenericLog GenericError 1 0 2015-10-09 11:57:18 (smimtreq.cpp (457) err=2100140 sys=0) SBL-SMI-00140: Internal: The MT Server has been disabled
GenericLog GenericError 1 0 2015-10-09 11:57:18 (smimtreq.cpp (457) err=2100140 sys=0) SBL-SMI-00140: Internal: The MT Server has been disabled
GenericLog GenericError 1 0 2015-10-17 12:43:58 (smimtreq.cpp (457) err=2100140 sys=0) SBL-SMI-00140: Internal: The MT Server has been disabled
GenericLog GenericError 1 0 2015-10-17 12:43:58 (smimtreq.cpp (457) err=2100140 sys=0) SBL-SMI-00140: Internal: The MT Server has been disabled

Changes

 none

Cause

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