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Siebel Replication: TxnMerge fails on HQ node with errors 'pTableName is NULL or empty' and 'SBL-GEN-03006: Error calling function: DICFindTable' (Doc ID 2082862.1)

Last updated on JULY 11, 2017

Applies to:

Siebel Call Center - Version 8.1.1.8 SIA [23012] and later
Information in this document applies to any platform.

Symptoms

Siebe Remote / Replication - on version 8.1.1.6 SIA [23012] or later

On a Production Replication environment, it was reported that Transaction Merger (TxnMerge) process on HQ node was failing while trying to apply DX files received from the Regional Node (RN).

Error details in log (with increased logging levels) were similar to these:

...
Trace TracingInfo 3 0000000456494100:0 2015-11-15 23:38:22 2015-11-15 23:38:22
*********************
Iteration: 0

Trace Trace 3 0000000456494100:0 2015-11-15 23:38:23 >>> Processing Client: SIEBEL8RN
Trace Trace 3 0000000456494100:0 2015-11-15 23:38:23 File: D:\sba81\siebsrvr\docking\SIEBEL8RN\inbox\01939390.dx
Trace TracingInfo 3 0000000456494100:0 2015-11-15 23:38:23 Client: SIEBEL8IL, File: D:\sba81\siebsrvr\docking\SIEBEL8RN\inbox\01939390.dx.

GenericLog GenericError 1 0000000456494100:0 2015-11-15 23:38:23 pTableName is NULL or empty
GenericLog GenericError 1 0000000456494100:0 2015-11-15 23:38:23 (mrgmain.cpp (666) err=3006 sys=2) SBL-GEN-03006: Error calling function: DICFindTable

GenericLog GenericError 1 0000000456494100:0 2015-11-15 23:38:23 Message: GEN-03,
Additional Message: File: D:\sba81\siebsrvr\docking\SIEBEL8RN\inbox\01939390.dx. Number of txns successfully read and committed: 0.

GenericLog GenericError 1 0000000456494100:0 2015-11-15 23:38:23 Message: GEN-10,
Additional Message: Calling Function: TXMMainFunction; Called Function: MRGMainFunction
GenericLog GenericError 1 0000000456494100:0 2015-11-15 23:38:23 (txnmerge.cpp (635) err=262149 sys=0) SBL-TXM-00005: Error in the main function. Please refer to the detailed log message elsewhere in this file.

Trace TracingInfo 3 0000000456494100:0 2015-11-15 23:38:23 Table Name Table Total
Trace TracingInfo 3 0000000456494100:0 2015-11-15 23:38:23 Total 0/0/0
Trace Trace 3 0000000456494100:0 2015-11-15 23:38:23 Error in TXMMainLoop function...
GenericLog GenericError 1 0000000456494100:0 2015-11-15 23:38:23 (smishell.cpp (342) err=262149 sys=0) SBL-TXM-00005: Error in the main function. Please refer to the detailed log message elsewhere in this file.
...

 

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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