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Screentab Selected does not stay in OpenUI (Doc ID 2083777.1)

Last updated on MARCH 12, 2021

Applies to:

Siebel Tools - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.10 [23021] version, Configuration - General

ACTUAL BEHAVIOR
---------------
In OpenUI when opening a new screen (e.g., Communications), it will replace the last one displayed Screen Tab with Communications. However, in the HI the Contact Center users, the screen will stay at the end until either a new screen is selected that is not in the list, or they log out and back in.


EXPECTED BEHAVIOR
-----------------------
When new screen is selected to be displayed it should stay in the displayed screen tab as in HI.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Application
2. Verify Communication screen tab is not displayed
3. Select Communication from drop down
4. It will displayed as screen tab
5. Select another screen from drop down
6. Communication screen tab disappear from displayed screen tabs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are seeing different behavior from HI and OpenUI

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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