Open UI : Unable to view attachments In IOS devices (Doc ID 2084107.1)

Last updated on DECEMBER 08, 2015

Applies to:

Siebel CRM - Version 8.1.1.11.13 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.13 [IP2013] version, Client Functionality



We have a requirement to upload and view attachments from mobile/tablets. While testing we have found that from iOS devices we are able to attach images from Gallery , but once I click on any attachment, nothing happens. Same attachment I am able to view in Android devices and Desktop also.

We have tried in safari and Google Chrome and in iPad and iPhone also. Also we are using Vanilla Attachment functionality to test this requirement.


ACTUAL BEHAVIOR
---------------
On IOS devices we are able to attach images from Gallery , but once we click on any attachment, nothing happens.

EXPECTED BEHAVIOR
-----------------------
On IOS devices we should be able to attach images from Gallery .


Cause

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