How to Create a Service Request Record and an Activity Record From a CTI Event and Associate Both Records? (Doc ID 2085510.1)

Last updated on FEBRUARY 12, 2016

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14 [IP2014] version, CTI

Once an inbound call is connected,
AddBusComp, AddBusObj, AddRecordView, AddRecordApplet, and AddField parameters are
defined in the EventResponse to create a Service Request, and an AddLog creates the Call-Inbound Activity.

However the Call-Inbound Activity is not associated to the newly created Service Request.


ERROR
-----------------------
WARNING:Failed at RenderFormatString, input=Activity SR Id, error=This operation is not allowed when there are no records displayed.
Please execute a query that returns at least one record or add a new record.(SBL-DAT-00215)



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms