Open UI: Radio Button Selection Jumps to Last Option in Smartscript

(Doc ID 2085515.1)

Last updated on JANUARY 08, 2018

Applies to:

Siebel SmartScript - Version 8.1.1.10 [23021] to 8.1.1.11.16 [IP2013] [Release V8]
Siebel SmartScript - Version 8.1.1.14 [IP2014] to 8.1.1.14.18 [IP2014] [Release V8]
Siebel SmartScript - Version 15.0 [IP2015] to 15.12 [IP2015] [Release V15]
Siebel SmartScript - Version 16.0 [IP2016] to 16.1 [IP2016] [Release V16]
Information in this document applies to any platform.

Symptoms


Radio Button Selection Jumps to Last Option in Smartscript if the user skips all mandatory questions on a page and clicks on the Finish button.

Also if you try to click to change the option that is selected (or click on the empty space), the selection jumps automatically back to the last Radio Answer option and you have to re-select the option you want. Also, if you try to click Next with an option other than the last one selected then it will jump back down to the last option. Also, Next has to be clicked twice before it advances to the next screen.

STEPS

The issue can be reproduced at will with the following steps:
1. Execute a sample SmartScript which has few mandatory questions on a page such that the Answer Type is a Radio button
2. Skip all the Required Questions on the page and Click on the Finish Button
3. There is a pop up message "The questions... are required and have not been answered.Please check your answers and submit again.(SBL-CSP-00315)
4. On clicking the OK button on this pop up message, Radio Button Selection Jumps to Last Option



Changes

 

Cause

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