CIR Is Crashing When Submitting More Than One Response Group (Doc ID 2086005.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 15.5 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.5 [IP2015] version, Comms Server & Email Response

ACTUAL BEHAVIOR
---------------
When submitting more than one response group changes, it is noticed that CIR is crashing with below call stack

Call Stack
-----------------------
/siebelcrm/Siebel/siebsrvr/lib/libsscfdm.so(CSSModelPhysDef::GetLocale() const+0x1a)[0x5c22c28a]
/siebelcrm/Siebel/siebsrvr/lib/libsscfdm.so(CSSDMLocale::GetThreadLocale()+0x23)[0x5c3b7e03]
/siebelcrm/Siebel/siebsrvr/lib/libsscfcmn.so(CSSDatum::GetLocale()+0x26)[0x55985736]
/siebelcrm/Siebel/siebsrvr/lib/libsscfom.so(CSSBusComp::WriteRecord(bool, CSSObjectBase*)+0x267)[0x5bfdf177]
/siebelcrm/Siebel/siebsrvr/lib/libsscfom.so(CSSBusComp::FinishRecord()+0x37)[0x5bfeeec7]
/siebelcrm/Siebel/siebsrvr/lib/libsscfom.so(CSSBusComp::Execute(int, int, int)+0x7d7)[0x5bffb327]
/siebelcrm/Siebel/siebsrvr/lib/libsssacir.so(CommConfigMgr::loadProfileCfgs(SSError&, SSstring const&)+0x616)[0x58b545a6]
/siebelcrm/Siebel/siebsrvr/lib/libsssacir.so(ResponseGroup::load()+0x548)[0x58b4d928]
/siebelcrm/Siebel/siebsrvr/lib/libsssacir.so(ResponseGroupManager::load()+0x55b)[0x58b57f5b]
/siebelcrm/Siebel/siebsrvr/lib/libsssacir.so(CirMTServer::ServerMain(void*)+0x584)[0x58b29744]TAG

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Administration - Communications--> Response Groups
2. Submit a single response group and verify that email are getting processed properly.
3. Submit second response group and notice that CIR is crashing with above call stack.

Cause

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