Drag And Drop Email To Siebel Applet Not Working For Siebel 8.1.1.11 IP2013 With IE 9 And IE 11 (Doc ID 2086895.1)

Last updated on JANUARY 10, 2017

Applies to:

Siebel Financial Services CRM - Version 8.1.1.11.13 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.17 [IP2013] version, Client Functionality, Open UI

ACTUAL BEHAVIOR
---------------
Drag and Drop functionality for attachments is not working in IE9 and IE11.

EXPECTED BEHAVIOR
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Drag and Drop Functionality is expected to work for attachments in IE9 and IE11.

STEPS
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The issue can be reproduced at will with the following steps:
1. Log into 8.1.1.11.17 with IE11.
2. Drag and drop and email or an attachment from the Outlook into one of the Siebel applets, for instance, Opportunities.
3. Notice how this feature is not working.


Cause

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