Performance on Account Merge When Audit Trail is On
(Doc ID 2086915.1)
Last updated on AUGUST 17, 2022
Applies to:
Siebel CRM - Version 8.1.1.11.14 [IP2013] and laterInformation in this document applies to any platform.
Symptoms
On : 8.1.1.11.14 [IP2013] version, following is observed:
ACTUAL BEHAVIOR
---------------
Upon analyzing the sql statements, customer indicated that the sql below is taking ~3 minutes.
UPDATE SIEBEL.S_SRV_REQ SET MODIFICATION_NUM = MODIFICATION_NUM + 1,
LAST_UPD = ?,
LAST_UPD_BY = ?,
DB_LAST_UPD_SRC = ?,
DB_LAST_UPD = current utc timestamp
WHERE ROW_ID IN (SELECT ROW_ID FROM SIEBEL.S_SRV_REQ1_FNX
WHERE AF_INS_COMPANY_ID = ?
)
EXPECTED BEHAVIOR
-----------------------
Account merge should take less time
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Launch eCommunications for hi-tech industry in Open UI
2. Perform a merge on Account
Result: When the auditing is on Account, merge transactions are taking ~4 minutes whereas as it takes ~40 seconds without auditing on Service request.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |