Issue with Multi Promotion Select Suspend/Resume in Installed Asset (Doc ID 2087061.1)

Last updated on DECEMBER 09, 2015

Applies to:

Siebel CRM - Version [IP2013] and later
Information in this document applies to any platform.


On : [IP2013] version, Order Management

Suspend / Resume not working when multiple promotion is selected from Installed Asset

When multiple promotions are selected in Installed Asset applet and click on Resume / Suspend button, order is created with incomplete line items like Mobile bundles are not created.

When Multiple promotions are suspended, Orders to be created will all line items

The issue can be reproduced at will with the following steps:
1. Login to Siebel application
2. Go to Accounts>>Install Assets
3. Select 2 promotions have mobile bundle under it with different Service Id ex: 123, 456
4. click on Suspend/Resume
5. Order is created with 2 promotions but only one Mobile bundle product is created with Service Id 456 in Line Items


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms