Issue with Multi Promotion Select Suspend/Resume in Installed Asset (Doc ID 2087061.1)

Last updated on DECEMBER 09, 2015

Applies to:

Siebel CRM - Version 8.1.1.11.13 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.13 [IP2013] version, Order Management

ACTUAL BEHAVIOR
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Suspend / Resume not working when multiple promotion is selected from Installed Asset

When multiple promotions are selected in Installed Asset applet and click on Resume / Suspend button, order is created with incomplete line items like Mobile bundles are not created.


EXPECTED BEHAVIOR
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When Multiple promotions are suspended, Orders to be created will all line items

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Siebel application
2. Go to Accounts>>Install Assets
3. Select 2 promotions have mobile bundle under it with different Service Id ex: 123, 456
4. click on Suspend/Resume
5. Order is created with 2 promotions but only one Mobile bundle product is created with Service Id 456 in Line Items



Cause

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