Siebel ELoyalty Processing Engine - Batch Continuously Crash (Doc ID 2087144.1)

Last updated on JUNE 16, 2016

Applies to:

Siebel Loyalty Engine - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On :  8.1.1.11 [23030] version, Loyalty

When attempting to process Accruals on the Loyalty Batch Engine, the process crashes.
the following error occurs.

ERROR
-----------------------
Process Crashes when Accruals are processing


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run eLoyalty Processing Engine - Batch in DEV and/or QA
2. Reproduce the crash


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms