Siebel [IP2013] OpenUI F9 Functionality: Issue With Paste Data In Body of Email using IE 11 ONLY

(Doc ID 2087235.1)

Last updated on FEBRUARY 16, 2016

Applies to:

Siebel CRM - Version [IP2013] and later
Information in this document applies to any platform.

We are running through issue:

We are having Open UI enabled components in which after pressing F9, email template opens, in which body section we are unable to paste the data. We are getting prompt for Paste, on licking on it nothing is happening.

The same functionality works fine over Chrome and not on IE11.

In further investigation we observed that, the functionality works fine over IE 11 if we login the environment IP15.3

Could you please let us know any bug is related to this in 811.11.17 which is getting resolved in IP2014 or IP2015?


 - Paste function does not work in IE 11 (for  HTML only , plain text works)

- Tried CTR +V , browser>Paste , - nothing happens in Body field (Paste works fine in To, CC and Subject field fine.) , sometimes you see 'Paste' button but clicking on it produces nothing.

- Paste works fine in Chrome  (also works in  IP 2015)




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