CRM Desktop - Delete Button On The Ribbon Doesn't Work For Mail Items (Doc ID 2087468.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM Desktop - Version 8.1.1.11.14 [IP2013] and later
Information in this document applies to any platform.

Symptoms

In CRM Desktop, Outlook Delete button does not work correctly :
1. In Outlook, go to the mail box, Click the Delete button to delete an email,it works fine.

2. Go to the Deleted Items Folder, click on any deleted email, the Delete button does not work > nothing happens

3. For the Inbox folder, delete button works correctly for mail item but didn't work for the appointment. If you select any appointment and click on Delete button, nothing happens.
 
The issue can be reproduced at will with the following steps:

1. Select a email in Trash Folder.

2. Click on Delete button.

3. Nothing happens, mail didn't got deleted.

 

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms