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Promotion Designer Redemption Is Not Working (Doc ID 2089413.1)

Last updated on AUGUST 11, 2017

Applies to:

Siebel Loyalty Engine - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

Promotion Designer Redemption is not working


STEPS TO REPRODUCE
---------------------------

  1. Log into Siebel Loyalty Application
  2. Navigate to Loyalty Promotions Administration > Promotions
  3. Create a Redemption Promotion 'My Redeem'
  4. Fill-in the Program name
  5. Check 'Always Apply' flag
  6. Check the 'Admin' and 'Designer Availability' flags
  7. Leave the Criteria blank
  8. In Actions: fill-in the 'Point Type' and the 'Value'
  9. Navigate to Loyalty Program Administration > Programs > Partners > Loyalty Product Offerings
  10. Add the Product named 'Redeeme' with
    1.  Offer Type = Redemption
    2.  Pricing Method = Points
  11. Navigate to Loyalty Promotions Administration > Promotion Designer
  12. Create a Promotion Designer Record named 'Test Designer Redeem'
  13. Ensure to select the 'Partner Category' and 'Product Category' to which the Promotion and Product applies
  14. Click on the 'Test Designer Redeem'
  15. In the 'Promotion Designer', drag 3 objects:

   Start, Promotion, and End

   

16. Connect the three steps using connectors
17. For the Promotion, select 'My Redeem'
18. Validate
19. Activate the Promotion
20. Clear Cache
21. Process a Loyalty Redemption transaction for 'Redeeme'
22. Designer Redemption Promotion set-up above does not work

 

For detailed steps regarding the Promotions set-up, please refer to the bookshelf:

Siebel Loyalty Administration Guide

 

Cause

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