Siebel Open UI: Salutation Applet Not Displayed (Doc ID 2089489.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel eCommunications - Version 15.5 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.5 [IP2015] version, Configuration - General

ACTUAL BEHAVIOR
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The salutation applet is not working in OpenUI by displaying no information or not loading.

EXPECTED BEHAVIOR
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The salutation applet should be working in OpenUI by displaying required information.

STEPS
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The issue can be reproduced at will with the following steps:

1. Customer has Upgraded to 15.5 [IP2015] OpenUI

2. Customer has salutation applet which displays the required Information.

3. The functionality works fine in the HI Application

4. In the OpenUI, the Functionality does not work and there is no information displayed under the salutation applet. It is not loaded.

Cause

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