Unable To Remove/delete Duplicate Server Instances using start_server command

(Doc ID 2090667.1)

Last updated on SEPTEMBER 25, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.11 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.11 [IP2014] version

When attempting to start up Siebel Server, the following error occurs.

ERROR
-----------------------
Siebel Server "crmappunt2" (Enterprise "SiebelEnUnt2")
started at Thu Nov 12 10:55:45 2015, pid: 17258
Siebel Server "crmappunt2" (Enterprise "SiebelEnUnt2") is already running.
started at Thu Nov 12 10:55:45 2015, pid: 17258, autostart: no
Siebel Server "crmappunt2" (Enterprise "SiebelEnUnt2") is already running.
started at Thu Nov 12 10:55:45 2015, pid: 17258, autostart: no

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Restart Siebel Server using start_server command.
2. First instance for Siebel server "crmappunt2" is assigned with a PID.
3. The start up continues to retry for additional 4 times.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users execution was not hampered but it was unclear as to why multiple instances were starting up for the Siebel server.

Cause

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