Unable To Download HI Framework After Upgrade To Siebel 15.5

(Doc ID 2090924.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Media CRM Sales - Version 15.5 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.5 [IP2015] version, System Admin

When attempting to log into Siebel 15.5 configured to HI,
the following error occurs.

ERROR
-----------------------

Your version of the Siebel High interactivity Framework for IE, required for use of this Siebel application, may not be current. In order to download a current version of the Siebel High Interactivity Framework, ensure that your browser security settings are correct and then log in to the application again. Consult your system administrator for details about the Siebel high Interactivity Framework and correct browser settings.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open IE 8 version
2. Enter the URL to access Siebel 15.5 HI



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms