Different Applets Displayed In HI And Open UI Applications For The Same View (Doc ID 2091482.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On :  8.1.1.14 [IP2014] version, Configuration - General

ACTUAL BEHAVIOR  
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Under the same view,different applets are displayed in HI (i.e. in IE8) and Open UI (i.e. Mozilla Browser).

EXPECTED BEHAVIOR
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The same applets should be shown in both HI and Open UI applications.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Open UI and HI applications.
2 Navigate to Customers --> Corporate Customers --> Summary view.


Cause

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