Application Unresponsive When Making a Change to a Marketing Program on the "Program Flowchart View" in Siebel Open UI (Doc ID 2091695.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Marketing - Version 15.0 [IP2015] and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When making any changes to a Program header when the Program Flowchart is being shown Siebel will become unresponsive or hang.
 
EXPECTED BEHAVIOR
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Irrespective if the Program header changes are made when the Program Flowchart is being shown or not a performance issue should not be seen.

STEPS
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The issue can be reproduced at will with the following steps:

1. Log in to Siebel Marketing in Open UI mode as SADMIN
2. Go to Programs screen.
3. Create a new Program (e.g. Name only) and save it.
4. Drill onto the Name and you are navigated to the 'Program Flowchart View'
5. Set a value such as 'Type' or 'Priority' and step off, tab or save the record.  The first time you do it Siebel becomes unresponsive and then you will see the Open UI busy cursor for 30 seconds. On subsequent changes the Open UI busy cursor is NOT seen, but Siebel is still unresponsive for a number of seconds.

Cause

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