Landing Site Response List Import from Web Survey Daemon Errors Out with SBL-EAI-00246 or SBL-EAI-00247 (Doc ID 2092103.1)

Last updated on AUGUST 01, 2017

Applies to:

Siebel Marketing - Version 8.1.1.14 [IP2014] to 15.5 [IP2015] [Release V8 to V15]
Information in this document applies to any platform.

Symptoms

When attempting to import a Response record via a Landing Site the following error occurs.

ERROR
-----------------------
Fatal Error in XML Parser at line 1, column 8128: Expected end of tag 'ListOfAnswers'(SBL-EAI-00247)

OR

(xmlcnvsv.cpp (595)) SBL-EAI-00246: XML Converter error - empty input message, expecting an XML document in <Value> of input arguments
(eaixmlprtsvc.cpp (363)) SBL-EAI-04264: 'EAI XML Read from File' service with method 'ReadPropSet' failed while processing XML from file 'SDCR710I018N_69124_44600_0_1-41X3054224.xml'.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Creating a Landing Site
2. Click on the Landing Site URL
3. Enter some information
4. Submit the Answers to the Questions.
5. In  Siebel,  monitor the import of the Response via Administration - Marketing > List Import. It will error out.

Cause

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