Upgrade Product Promotion Line Item Action Code Is Not Updated Correctly For Disconnect Action (Doc ID 2093552.1)

Last updated on FEBRUARY 21, 2016

Applies to:

Siebel CRM - Version 8.1.1.11.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.11 [IP2013] version, Order Management

ACTUAL BEHAVIOR
---------------
When Promotion 'Smart L' is upgraded to Promotion 'Smart M', Product in Smart L is not getting deleted with Action Code as Deleted which are not present in Smart M and products are not added to the Root Product which are present in Smart M

EXPECTED BEHAVIOR
-----------------------
When Promotion 'Smart L' is upgraded to Promotion 'Smart M', Product in Smart L should get deleted with Action Code as Deleted which are not present in Smart M and should add a products to the Root Product which are present in Smart M

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Login to siebel application
2. Created 4 products P1, P2, P3 and P4
3. Added these 4 products under a Mobile CP with Relationship R1 dynamic
class of Max =1, Min=0 and Default=0
4. Created 2 bundle promotions Smart L and Smart M

Smart L
Mobile CP - Disconnect: Min,Max, Default to 1
P1 - 1

Smart M
Mobile CP - Disconnect: Min,Max, Default to 1
P2 - 1

5. Created upgrade rule for Smart L to Smart M

6. Created Sales Order with below structure and Auto Asset
Smart L
Mobile CP
P1

7. After Upgrade from Smart L to Smart M from Account Summary >> Installed
Asset

Smart L - Delete
Smart M - Add
Mobile CP - Update
P1 - '-' (Wrong)

P2 is not added under Mobile CP

Note: Issue is able to reproduce in IP2014 and IP2015

 

Cause

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