Crash In Production - Group Room Co Ordinator

(Doc ID 2094804.1)

Last updated on FEBRUARY 08, 2016

Applies to:

Siebel Hospitality - Version 8.1.1.11.16 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On :  8.1.1.11.16 [IP2013] version, Configuration - General

Crash in Production - Group Room Coordinator  with following callstack


ssstring.SSstring::operator=(const SSstring&)(0x0, 0x1) at 0xd4ff81c8
CSSBusObj::GetName(SSstring&)(??, ??) at 0xddfca958
CSSSHMWrkFlwUIService::GotoView(const CCFPropertySet&,CCFPropertySet&)(??, ??, ??) at 0xdb20374c
CSSSHMWrkFlwUIService::DoInvokeMethod(const wchar_t*,const CCFPropertySet&,CCFPropertySet&)(??, ??, ??, ??) at 0xdb20321c
service.CSSService::InvokeMethod(const wchar_t*,const CCFPropertySet&,CCFPropertySet&)(??, ??, ??, ??) at 0xddee3bbc
CSSSWEFrameMgrInternal::InvokeServiceMethod(CSSSWEHtmlStream*,CSSSWEArgs*,WWEReqModInfo*,WWECbInfo*&)(??, ??, ??, ??, ??) at 0xdea28224
CSSSWECmdProcessor::InvokeMethod(CSSSWEHtmlStream*,CSSSWEArgs*,WWEReqModInfo*,WWECbInfo*&)(??, ??, ??, ??, ??) at 0xdeb895dc
CSSSWECmdProcessor::_ProcessCommand(CSSSWEHtmlStream*,WWEReqModInfo*,WWECbInfo*&)(0x1, 0xdf185c1c, 0x0, 0x0) at 0xdeb86784
cmdprcsr.CSSSWECmdProcessor::ProcessCommand(CSSSWEGenericRequest*,CSSSWEGenericResponse*,WWEReqModInfo*&,WWECbInfo*&)(??, ??, ??, ??, ??) at 0xdeb90114
cmdprcsr.CSSSWECmdProcessor::ProcessCommand(CSSSWEHttpRequest*,CSSSWEHttpResponse*,WWECbInfo*&)(??, ??, ??, ??) at 0xdeb8ea30
CSSServiceSWEIface::Request(CSSSWEReqRec*,CSSSWEResponseRec*)(??, ??, ??) at 0xdf027b68
CSSServiceSWEIface::DoInvokeMethod(const wchar_t*,const CCFPropertySet&,CCFPropertySet&)(??, ??, ??, ??) at 0xdf0251a0
service.CSSService::InvokeMethod(const wchar_t*,const CCFPropertySet&,CCFPropertySet&)(??, ??, ??, ??) at 0xddee3bbc
CSSSIOMSession::ModInvokeSrvcMethod(const wchar_t*,const wchar_t*,const wchar_t*,SSstring&)(??, ??, ??, ??, ??) at 0xde782fac
CSSSIOMSession::RPCMiscModel(SISOMRPCCode,SISOMArgType,unsigned long,CSSSISOMRPCArgList*,CSSSISOMRPCArgList*,int&,void*)(??, ??, ??, ??, ??, ??, ??, ??) at 0xde77fdf4
CSSSIOMSession::HandleRPC(SISOMRPCCode,SISOMArgType,unsigned long,CSSSISOMRPCArgList*,CSSSISOMRPCArgList*,int&,void*)(??, ??, ??, ??, ??, ??, ??, ??) at 0xde779e2c
CSSClient::HandleOMRPC(CSSClientReq*)(??, ??) at 0xde7471c4
CSSClient::HandleRequest(CSSClientReq*)(??, ??) at 0xde741960
_HandleMsg(CSSClient*,CSSClientReq*)(??, ??) at 0xde73c128
SOMMTServer::SessionHandleMsg(smiSisReq*)(??, ??) at 0xde73cbb0
smimtsrv.smiMainThread::CompSessionHandleMsg(smiSisReq*)(??, ??) at 0x1001763c
_smiMessageQ::ProcessMessage(_smiMsgQItem*,long,int)(??, ??, ??, ??) at 0x100402d4
_smiMessageQ::ProcessRequest(void*,void*,void*&)(??, ??, ??) at 0x1003c6c8
_smiWorkQueue::ProcessWorkItem(void*,void*,void*&)(??, ??, ??, ??) at 0x10030568
_smiWorkQueue::WorkerTask(void*)(??) at 0x1002c434
SmiThrdEntryFunc(void*)(??) at 0x100382fc
OSDThreadStart(void*)(??) at 0xd0745fec
WslThreadProcWrapper(void*)(??) at 0xd6e4bffc
_AfxThreadEntry(void*)() at 0xddbe806c
MwThread(void*)() at 0xd7a35f0c
(dbx)



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms