How to Avoid that Calls to Specific Phone Number Generate an Associated Activity using Siebel CTI

(Doc ID 2095739.1)

Last updated on JANUARY 11, 2016

Applies to:

Siebel Call Center - Version SIA [20423] and later
Information in this document applies to any platform.


Client uses Genesys GPlus as third party Software.
Client wants to avoid that calls to specific phone number generate an associated activity.
For example  if users call to 012 number, an Activity must be created and if users call to 985 then no Activity must be created.

Client wants to use parameter DNIS supplied by Gplus
This parameter gives the phone number that the user wants to speak.

The question is how this requirement can be implemented


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