Trackable URL Not Working For URL with Name including "[ ]" Characters (Doc ID 2095757.1)

Last updated on JANUARY 11, 2016

Applies to:

Siebel Marketing Server - Version [IP2014] and later
Information in this document applies to any platform.


On : [IP2014] version, Siebel Marketing

Trackable URL imported from template not working for specific URL

The email templates have trackable URL embedded and when the template is imported into Siebel and saved, they are created under RelatedURL.The Name and the URL fields take up the same values.

However certain URLs when being used in the template do not open up the page while clicked from the email.

Name -Test with no brackets

Name -Test with []]

Testing using Test Email

Test with no brackets  - Comes as a hyperlink in the email received

[Trackable URL: Test with []] - Comes a Text in the  email received

It was identified that if the 'Name' of the Trackable URL has "[ ]"brackets , only then the issue is reproduced.


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