Query Assistant Shows Empty Window

(Doc ID 2095789.1)

Last updated on JANUARY 12, 2016

Applies to:

Siebel Marketing - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

"Query Assistant" shows empty window

When the user invokes the query assistant on both OpenUI and HI, a popup with the "Query Assistant" title and otherwise empty window appears (see the attached image).
Then, in Siebel Tools, if the user tries to invoke the "Edit Web Layout" for the applet "Query Assistant", error "No control record is found. Failed launching editor" is displayed (see the attached image).

Changes

 In this particular case, the customer previously migrated to a higher Siebel version.

Cause

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