When Replying to a Inbound Email on Communication Screen, Sporadically After Select a Body Template It Is Misplaced At The End of the Reply Message And Not At Cursor Position. (Doc ID 2095880.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Email Response - Version 15.3 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On :  15.3 [IP2015] version, Comms Server & Email Response

When the user has a Default Greeting and Closing Email Template set so when the user replied to a inbound email message in Comm Outbound Item Form Applet New the Greeting and Closing template text is automatically added. After that user focus on the middle of the Greeting and Closing template text and start type some new text.
At some point he decide to add a Body Email Template and click on Body drop down and select a Body Template. Sporadically the text is NOT added in the position the cursor was in the middle of Greeting and Closing template text, but is added after the Closing template text

This can be reproduce at will if you add some text in the middle of the Closing template text and then move the cursor between Greeting and Closing template text and type some test and then add the Body Template.

It is also happening when the Closing Template has a Substitution Field and the Substitution Value has a blank character in the middle. In this case just after enter some text between Greeting and Closing template text and then add the Body Template the Body Template Text is added after the Closing Template text.

Consistently reproduce when:

a) Reply to a email message with a Default Greeting Template and Closing Template set.
b) Add some text to the email of the Closing Template text.
c) Move the cursor back to between Greeting and Closing template text
d) Add some text
e) Select from Drop Down Body
f) The Body Template text is added to after the Closing Template and not where the cursor was.

OR


a) Reply to a email message with a Default Greeting Template and Closing Template set. Closing Template must have a substitution field and the substitution value must have a blank character in the middle.
b) Move the cursor to between Greeting and Closing template text
d) Add some text
e) Select from Drop Down Body
f) The Body Template text is added to after the Closing Template and not where the cursor was.



Changes

 

Cause

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