Set DisableUpdateShm = 1 for background components such as MQReceiver to prevent slow performance updating the shared memory. (Doc ID 2095935.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

PROBLEM STATEMENT
---------------------
MQ receivers responding slow intermittently

We could find MQ receivers are responding slow which is causing timeouts in the external systems. This issue is intermittent.
CRNSynchClaimInsertReceiver_0090_94371843.log:FDRLog FDRDetail 4 00000007563400b8:0 2015-10-31 12:58:55 Last Wrap Duration = 72 secs
CRNSynchClaimInsertReceiver_0090_94371843.log:FDRLog FDRDetail 4 00000037563400b8:0 2015-10-31 13:12:52 Last Wrap Duration = 837 secs
CRNSynchClaimInsertReceiver_0090_94371843.log:FDRLog FDRDetail 4 00000038563400b8:0 2015-10-31 13:13:34 Last Wrap Duration = 42 secs
CRNSynchClaimInsertReceiver_0090_94371843.log:FDRLog FDRDetail 4 00000051563400b8:0 2015-10-31 13:15:09 Last Wrap Duration = 95 secs
CRNSynchClaimInsertReceiver_0091_95420419.log:FDRLog FDRDetail 4 0000000756340062:0 2015-10-31 12:58:47 Last Wrap Duration = 64 secs
CRNSynchClaimInsertReceiver_0091_95420419.log:FDRLog FDRDetail 4 0000002c56340062:0 2015-10-31 13:09:03 Last Wrap Duration = 616 secs
CRNSynchClaimInsertReceiver_0091_95420419.log:FDRLog FDRDetail 4 0000002e56340062:0 2015-10-31 13:09:47 Last Wrap Duration = 44 secs



Cause

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