CheckPopupBeforeExecute =True Failure In Open UI (Doc ID 2096172.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.8 [IP2014] and later
Information in this document applies to any platform.

Symptoms

In : 8.1.1.14.8 [IP2014] version, CTI

CheckPopupBeforeExecute in Open UI fails to prevent screen pop navigation on inbound call, even if popup applet open - for example MVG applet.

The issue can be reproduced at will with the following steps:
1. Parameter is TRUE by default, or add it to CTI configuration.
2. Open (for example) MVG applet
3. Make inbound call
4. Observe navigation




Cause

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