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Save As functionality for Attachment .MHTML/.msg/.txt are Opened in a New Tab (Doc ID 2096404.1)

Last updated on AUGUST 22, 2018

Applies to:

Siebel CRM - Version 8.1.1.14.11 [IP2014] and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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In open UI if a user wants to save an attachment with extension MHTML or .msg, the file gets opened in a new tab , instead of asking user for a save location

EXPECTED BEHAVIOR
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In open UI if a user wants to save an attachment with extension MHTML or .msg, the file gets opened in a new tab , instead of asking user for a save location

 

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to any View 
2. Go to Attachments view tab
3. Try to open an attachment with extension MHTML or .msg
4. Click save button
5. The application opens the attachment in a new tab, instead of asking the user for a location to save the file

Cause

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In this Document
Symptoms
Cause
Solution
References


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