Open UI: CTRL-N and CTRL-D Not Working As Expected on Mozilla Firefox (Doc ID 2096967.1)

Last updated on MARCH 22, 2017

Applies to:

Siebel eAutomotive - Version 15.0 [IP2015] and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

CTRL-N and CTRL-D are not working as expected.

EXPECTED BEHAVIOR

CTRL-N should create new record
CTRL-D should delete the existing record

STEPS

- Launch Client with Firefox

- Sitemap > Opportunities > Opportunity List

- Drill down on existing Opportunity

- Go to Products view tab

- Create New Record

- Type Existing product name in Product Field (Note: If we pick the product

name from the pick applet, the problem does not occur)

- Press TAB to move the focus to the next field.

- Press CTRL+D to delete record:

>> New Bookmark window opens instead of triggering deletion of the record.

- Press CTRL-N to create new record.

>> New browser is opening instead of creating a new record in the applet

 

Changes

 

Cause

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