Loyalty Point Transfer Redemption Failure Cause Repeated Creation Of Transactions

(Doc ID 2097064.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Loyalty Engine - Version 8.1.1.14.4 [IP2014] and later
Information in this document applies to any platform.

Symptoms

If a point transfer transaction fails, the Loyalty Batch Engine creates a new one to be processed. If the original cause is not resolved this transaction will also fail and a new one will be created. This will go on until the issue is resolved.

Cause

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