Loyalty Point Transfer Redemption Failure Cause Repeated Creation Of Transactions
(Doc ID 2097064.1)
Last updated on NOVEMBER 22, 2019
Applies to:Siebel Loyalty Engine - Version 188.8.131.52.4 [IP2014] and later
Information in this document applies to any platform.
If a point transfer transaction fails, the Loyalty Batch Engine creates a new one to be processed. If the original cause is not resolved this transaction will also fail and a new one will be created. This will go on until the issue is resolved.
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