Submit Button Double Click Needed In Siebel EService Application (Doc ID 2098405.1)

Last updated on JANUARY 20, 2016

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14 [IP2014] version, Upgrade

ACTUAL BEHAVIOR
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On eService Application, Service Request is getting submitted on click of 'Submit' button for second time only. Nothing was happening on first click.

 

EXPECTED BEHAVIOR
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Service Request should get submitted for first click itself.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Siebel eService Application
2. On Home page click on Submit Service Request link
3. Enter the SR details and click on Submit button.
4. On first click, nothing was happening.
5. We see navigating to Service Request List view only after clicking Submit button on second time.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot submit the Service Request

Cause

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