Inbound Email Crash, Emails Not Getting Processed with Custom Workflow (Doc ID 2098494.1)

Last updated on JULY 17, 2017

Applies to:

Siebel CRM - Version 8.2.2.14.12 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.2.2.14.12 [IP2014] version, Comms Server & Email Response

ACTUAL BEHAVIOR
---------------
Inbound Email not getting processed

We have applied PS 12 that solves the problem of Communications Inbound components installed on Linux environment.
Now we cannot see what happen to mails pulled by mailbox. I can access to mail server and see that mails disappear from there but on Siebel logs nothing happens.
I attached POP3 log where I cannot see where Siebel get mails from server.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms