Email Template Limit Incorrect Counting Of Characters (Doc ID 2098786.1)

Last updated on AUGUST 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.9 [IP2014] and later
Information in this document applies to any platform.

Symptoms


When attempting to create a new email template, with less than 16.350 characters, the following error occurs:

ERROR
-----------------------
Data value for field ' Template Text' is larger than the limit 16.350 defined in the database.
Please type in less information to ensure that your data is committed to the database ( SBL-DAT-00362)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Goto Administration Communications->All Templates
  2. Create a new template
  3. Add a template text that is around 12.000 characters (like the one in attachment)
  4. The counter from template text shows > 16.350 
  5. Try to save. The error message pops up 

Data value for field ' Template Text' is larger than the limit 16.350 defined in the database.
Please type in less information to ensure that your data is committed to the database ( SBL-DAT-00362)


BUSINESS IMPACT
-----------------------
Due to this issue users cannot create an email template with less than 16.350 characters. Open UI does not properly count the characters.

Cause

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