F5/Browser Refresh Not Working In Open UI (Doc ID 2098884.1)

Last updated on AUGUST 03, 2017

Applies to:

Siebel CRM - Version 15.6 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.6 [IP2015] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Refresh not working in Open UI - IP 2015

Whenever we try F5 / Refresh, applets are not refreshed with updated field values in Open UI application.
Fields are not refreshed with latest values in Open UI application.

Installed version:15.6.0.0 SIA [23048]

EXPECTED BEHAVIOR
-----------------------
New value expected in UI using F5

STEPS
-----------------------
Steps followed:

1. Create a record in any view (ex: create quote from Quote Detail View)
2. Update any of the fields from the DB (or from a different UI session)
3. Click Refresh / F5, view is reloaded but the value is not refreshed, still showing the old value.
4. Go to different view and comeback to Quote Detail view,the updated value is seen.Doing Alt+Enter / Query->go also refresh the applet and shows the
updated values

BUSINESS IMPACT
-----------------------
Users not able to see new value

Cause

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