IP2014 - CTI Toolbar is Greyed Out In SI Mode (Doc ID 2099183.1)

Last updated on FEBRUARY 10, 2016

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] to 8.1.1.14.9 [IP2014] [Release V8]
Siebel CRM - Version 8.2.2.14 [IP2014] to 8.2.2.14.9 [IP2014] [Release V8]
Siebel CRM - Version 15.0 [IP2015] to 15.7 [IP2015] [Release V15]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
CTI Toolbar is loaded but greyed out in SI Mode whereas it is enabled in HI Mode.
The CTI Toolbar should work in SI mode as a pure Java applet, rather than ActiveX in the HI application.

 

For SI mode with CTI enabled, the Java console log reported the following error

[11/13/2015 15:57:50:111]::CSapplet: Push Thread STARTED: start.swe?SWECmd=WaitForCmd&SWEService=Communications+Client
[11/13/2015 15:57:50:111]::CSapplet: CSSUtil.getCookiesSession: &=&SRN=
[11/13/2015 15:57:50:111]::CSapplet: INFO: before start worker thread: 1
[11/13/2015 15:57:50:111]::CSapplet: Push Worker Thread <1> STARTED: start.swe?SWECmd=WaitForCmd&amp;SWEService=Communications+Client&refID=1
[11/13/2015 15:57:50:111]::CSapplet: sendCommand_API
[11/13/2015 15:57:50:111]::CSapplet: CSSUtil.getCookiesSession: &=&SRN=
network: Connecting http://localhost/start.swe?SWECmd=WaitForCmd&amp;SWEService=Communications+Client&refID=1&=&SRN= with proxy=DIRECT
[11/13/2015 15:57:50:127]::CSapplet: Response Code: 204
[11/13/2015 15:57:50:127]::CSapplet: Got push command:
[11/13/2015 15:57:50:127]::CSapplet: FATAL: invalid response for CSSPushWorkerThread<1>, retry times: 0
[11/13/2015 15:57:50:127]::CSapplet: FATAL: Stop push thread and disable the toolbar!
[11/13/2015 15:57:50:127]::CSapplet: disable all toolbar controls!
[11/13/2015 15:57:50:127]::CSapplet: Push Worker Thread <1> IS GONE
[11/13/2015 15:57:50:220]::CSapplet: PUSH THREAD IS GONE

 

Cause

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