IP2014 - CTI Toolbar is Greyed Out In SI Mode

(Doc ID 2099183.1)

Last updated on FEBRUARY 10, 2016

Applies to:

Siebel CRM - Version [IP2014] to [IP2014] [Release V8]
Siebel CRM - Version [IP2014] to [IP2014] [Release V8]
Siebel CRM - Version 15.0 [IP2015] to 15.7 [IP2015] [Release V15]
Information in this document applies to any platform.


CTI Toolbar is loaded but greyed out in SI Mode whereas it is enabled in HI Mode.
The CTI Toolbar should work in SI mode as a pure Java applet, rather than ActiveX in the HI application.


For SI mode with CTI enabled, the Java console log reported the following error

[11/13/2015 15:57:50:111]::CSapplet: Push Thread STARTED: start.swe?SWECmd=WaitForCmd&SWEService=Communications+Client
[11/13/2015 15:57:50:111]::CSapplet: CSSUtil.getCookiesSession: &=&SRN=
[11/13/2015 15:57:50:111]::CSapplet: INFO: before start worker thread: 1
[11/13/2015 15:57:50:111]::CSapplet: Push Worker Thread <1> STARTED: start.swe?SWECmd=WaitForCmd&amp;SWEService=Communications+Client&refID=1
[11/13/2015 15:57:50:111]::CSapplet: sendCommand_API
[11/13/2015 15:57:50:111]::CSapplet: CSSUtil.getCookiesSession: &=&SRN=
network: Connecting http://localhost/start.swe?SWECmd=WaitForCmd&amp;SWEService=Communications+Client&refID=1&=&SRN= with proxy=DIRECT
[11/13/2015 15:57:50:127]::CSapplet: Response Code: 204
[11/13/2015 15:57:50:127]::CSapplet: Got push command:
[11/13/2015 15:57:50:127]::CSapplet: FATAL: invalid response for CSSPushWorkerThread<1>, retry times: 0
[11/13/2015 15:57:50:127]::CSapplet: FATAL: Stop push thread and disable the toolbar!
[11/13/2015 15:57:50:127]::CSapplet: disable all toolbar controls!
[11/13/2015 15:57:50:127]::CSapplet: Push Worker Thread <1> IS GONE
[11/13/2015 15:57:50:220]::CSapplet: PUSH THREAD IS GONE



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